1. About these terms

These Terms of Service (“Terms”) govern access to and use of the Highveld customer relationship management system available at crm.highveld.biz (the “Service”), which is operated by Highveld Taxidermists Inc(“Highveld”, “we”, “us”, “our”). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Who may use the Service

The Service is an internal operational tool. Access is limited to:

• Highveld staff, who sign in using their company-issued Microsoft 365 accounts;
• Clients who have been issued credentials to a read-only client portal in connection with their own jobs; and
• Professional hunters and outfitters who have been issued credentials to a read-only portal showing the jobs they referred and any commissions owed.

You must be at least 18 years old and legally capable of entering into a binding agreement. If you have been issued credentials, you agree to keep them confidential and to notify us immediately if you suspect they have been compromised. You are responsible for activity that takes place under your account.

3. Acceptable use

You agree that you will not:

• attempt to access any data, account, or feature that you have not been authorised to use;
• probe, scan, or test the vulnerability of the Service, or attempt to bypass any authentication, rate limit, or other security mechanism;
• upload or transmit malicious code, or content that is unlawful, defamatory, infringing, or otherwise inappropriate;
• use the Service to harass, defraud, or impersonate any person;
• use the Service in any way that interferes with its operation or with other users’ access to it; or
• reverse engineer, decompile, or otherwise attempt to derive the source code of the Service except to the extent applicable law permits.

We may suspend or terminate access where we reasonably believe these Terms have been breached.

4. Your information

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

Where you submit information into the Service — for example content uploaded through a portal — you confirm that you have the right to do so and grant us a non-exclusive licence to use that content for the purpose of providing the Service and delivering the taxidermy services you have engaged us for.

5. Intellectual property

The Service, its source code, the Highveld name and logo, and all associated trademarks are owned by Highveld or its licensors. Nothing in these Terms grants you any right, title, or interest in them, other than the limited right to access and use the Service in accordance with these Terms.

6. Third-party services

The Service integrates with third-party providers, including Intuit Inc. (QuickBooks Online), Xero Limited, Microsoft Corporation (Microsoft 365 / Entra ID / Microsoft Graph), and Amazon Web Services, Inc. Your use of those third-party services through the Service is also subject to the respective provider’s terms and privacy policy. We are not responsible for the availability, accuracy, or content of third-party services.

7. Availability

We aim to keep the Service available at all reasonable times but do not guarantee uninterrupted or error-free operation. We may from time to time perform maintenance, updates, or other operational work that limits or interrupts availability. The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

8. Limitation of liability

To the maximum extent permitted by applicable law, Highveld will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Service. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including in relation to fraud or wilful misconduct.

9. Termination

We may suspend or terminate your access to the Service at any time and without notice, for any reason, including where these Terms have been breached or where your business relationship with us has ended. On termination, the provisions of these Terms that by their nature should survive — including sections on intellectual property, limitation of liability, and governing law — will continue to apply.

10. Governing law

These Terms are governed by the laws of the State of North Carolina and the federal laws of the United States of America, without regard to its conflict-of-laws principles. The state and federal courts located in Mecklenburg County, North Carolina have exclusive jurisdiction over any dispute arising under or in connection with these Terms, subject to any non-waivable rights you have under the laws of your country of residence.

11. Changes

We may update these Terms from time to time. When we do, we will revise the “Effective” date at the top of the page. Your continued use of the Service after the change takes effect constitutes your acceptance of the revised Terms.

12. Contact

Questions about these Terms should be sent to:

Highveld Taxidermists Inc
15720 Brixham Hill Avenue
Charlotte, NC 28277
United States of America
Email: info@highveld.biz